Frequently Asked Questions
Discover everything you need to know about our sculptural design pieces and services.
What is the typical shipping time for 101 Copenhagen products?
Standard shipping usually takes 3-5 business days within Europe and 7-10 business days for international orders, depending on customs processing.
How should I clean and maintain my ceramic vases?
We recommend using a soft, dry cloth for daily cleaning. Since many of our ceramics are hand-glazed and unique, avoid harsh chemicals and do not place them in the dishwasher.
Do you offer international shipping?
Yes, we ship our design collections worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
What is your return policy for home decor items?
You can return unused items in their original packaging within 14 days of delivery. Please note that the customer is responsible for return shipping costs unless the item is defective.
Are your vases 100% waterproof?
While many of our vases are treated with a water-resistant coating, some sculptural pieces are intended for dry arrangements only. We recommend using a waterproof liner if you plan to use fresh flowers.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.